CALIFORNIA

California Rainbow Leadership Team

2002/2003 California Leadership Team Lesson #1 From Your California Leadership Team

Email Etiquette

1. Never, never, never give out private information (your password, your address, your phone number, your social security number) to strangers on the Net.
2. Don't type messages in all caps. It is considered the same as shouting.
3. It is difficult to read humor in a message. If you don't want to offend anyone, indicate your feelings with a wink and a smile: ;-) These are called emoticons. Other "smileys" include: :-) :-(
4. Always include your userid and e-mail address when you post an e-mail message.
5. Don't use the exotic features of your terminal (bold, italics) in e-mail. These frequently send a string of control characters that wreak havoc on some types of terminals.
6. Resist flaming. A "flame" is a virulent and (often) personal attack against the author of a posting. Flames are, unfortunately, common. People who frequently write flames are known as "flamers." A drawn-out episode of flaming is known as a "flame war."
7. Under no circumstance should you ever use obscene or offensive language.

Email is such a new and unique way for people to communicate, it has developed its own etiquette and customs. In fact, a whole new word has been coined to describe proper Internet (and email) behavior: Netiquette. Short for "network etiquette," netiquette means much more than just being polite. The rules of netiquette can help you avoid misunderstandings and get your message across without offending anyone.

Time Out

The great thing about email is when you click the "Send" button, your message rushes across the Internet almost instantaneously to someone else's computer. The unfortunate thing about email? Once your message is sent, it's gone. You cannot change your mind and take it back.

There have been many times when a click of the mouse has sent the wrong message, sometimes to many people at once. To avoid embarrassing and potentially job-threatening mistakes, take a minute before you click the "Send" button to re-read your message. Make sure what you have written cannot be easily misunderstood.

If you are sending a message in anger or are feeling emotional, take this advice one step further. Before you send the message, take five. Go get a soda, or just walk outside for a moment. When you return, read your message again. You may want to tone down your message after a second look.

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